Within 24 hours before and after you place order(s) on our site, please don’t purchase any coins on other sites. If you do that, we can not judge who should be responsible for the case.

Within 24 hours after we completed the order, if you get any email from EA, containing “Wiped/banned for coins distribution/receiving”, we will send full refund or same transferred coins amount. If email says other info, including but not limited to, “Third Party Login”, “Cheat On Game”, “Send Coins”, “Get Coins From Hacked Account”, etc., that would not be applicable.

There won’t be any compensation if you:
1. Trading a player card at a significantly higher or lower market price.
2. Cheating on the match.
3. Abnormal login behavior (A long-distance login, Hacked account, order with a third party)

There won’t be any compensation if you login the account during the delivery, incurring any delivery failure, coins wiped or account banned.

Every game account can get compensation for once ONLY.